Trading conditions
TERMS AND CONDITIONS OF SALE AT SKINFULNESS (SKÖNNERE APS)
General information
Skinfulness (Skønnere ApS)
Obstruptoften 56
8320 Maarslet
CVR no.: 34622353
Phone: 31542243
Email: info@skinfulness.dk
Prices
All prices include VAT and are in Danish kroner.
At Skinfulness (Skønnere ApS) we reserve the right to make any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. We also reserve the right to sell out items.
Abuse
It is not permitted to use Skinfulness product designs and names.
Abuse will therefore be reported.
Misuse of offers will result in cancellation of the order in question. We do not accept orders where personal offers sent are shared with others. Offers are only valid for the person to whom the offer is personally sent. Offers for free products are personal and cannot be transferred. We reserve the right to cancel and refuse orders for offers and promotions at any time if there is a suspected or proven breach of the above or other terms.
Payment
Skinfulness (Skønnere ApS) accepts payment with VISA-Dankort, VISA, Mastercard, MobilePay. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.
Delivery
Skinfulness (Skønnere ApS) strives to ship orders within 3-5 business days.
We ship to all of Denmark. Shipping prices from 39 DKK. Your order can be picked up at Skønnere Aps (pickup time to be agreed upon) or can be delivered to the delivery address or parcel shop, depending on what is specified when ordering.
We do not deliver abroad unless this has been agreed with us in advance (also applies to the Faroe Islands and Greenland).
Your goods can be shipped with PostNord or GLS.
NOTE: If there is no space at the delivery location, your package will be moved to the nearest delivery location, which you will be notified of. If there are any problems, please contact customer service.
Goods are delivered every weekday. Your item will be delivered 3-7 business days after ordering.
Special delivery terms apply to all custom-made goods:
Since the products are made specifically for your skin, they cannot be returned after purchase, unless they have not yet been manufactured at the time of cancellation, or there is an allergic reaction due to the product.
By purchasing, you understand that Skinfulness mixes active ingredients into your skincare product and that no laboratory testing of the product is performed after manufacturing.
The conditions will be stated specifically prior to the purchase of these goods.
Right of complaint
There is a 2-year warranty period under the Danish Sales Act on tools. Our warranty applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, your money returned or the price reduced, depending on the specific situation. The warranty does not apply to errors or damage caused by incorrect handling of the product/service. You must file a complaint within a "reasonable time" after you have discovered the defect/fault. Return and shipping costs will not be refunded.
Read more about your right to complain on the Danish Competition and Consumer Authority's website.
When returning, making complaints and exercising the right of withdrawal, the goods must be sent to:
Skinfulness (Skønnere ApS)
Obstruptoften 56
8320 Maarslet
Cash on delivery shipments are not accepted.
Refund
If it is a refund, please include bank information in the form of registration number and account number so that the agreed amount can be transferred. The information can be provided without risk by email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Return policy
There is a 14-day full right of return on items purchased in our webshop.
The period is counted from that day;
- Where you receive the order.
- Receives physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
- Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
- The first item in physical possession when it comes to regular delivery of goods over a specific period.
You must bear the return costs yourself.
Cancellation must be notified to us no later than 14 days after purchase and you must return the shipment no later than 14 days after cancellation. The notification must be given by email at info@skinfulness.dk. In the notification, you must clearly indicate that you wish to exercise your right of cancellation. If you wish to return the item to us, you must fill out the enclosed Return Form and send the item to:
Skinfulness (Skønnere ApS)
Obstruptoften 56
8320 Maarslet
You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.
Skincare products can only be returned if they have not been opened and do not apply to custom-made items.
Goods excluded from the right of withdrawal
The following types of goods are not included in the right of withdrawal:
- Goods that are manufactured to the consumer's specifications or have been given a clearly personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
- Goods that, due to their nature, are inextricably mixed with others upon delivery.
- Goods where the seal has been broken.
- Non-financial services provided, where the provision of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.
- Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgement that he thereby loses his right of withdrawal.
- Newspapers, periodicals or magazines, excluding subscription agreements for such publications.
- Agreements concluded at public auction.
- Goods that deteriorate or become obsolete quickly.
Return
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning the goods. When returning, you are responsible for ensuring that the goods are properly packaged. You must include a copy of the order confirmation in the package. The process will be faster if you also complete and enclose our Withdrawal Form.
You bear the risk of the goods from the time of delivery until we have received them back.
We do not accept packages sent by cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them on in a physical store.
If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.
Refund
If you regret your purchase, you will of course receive the amount you have paid to us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal. Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.
Complaints options
A complaint about a product or service can be submitted to the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaints Resolution via the Complaints Portal for the House of Appeals.
If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our email address: info@skinfulness.dk
